The Detroit Police Department - Communications Section sent several members including call takers, dispatchers, supervisors, and Sergeants to the Association of Public-Safety Communications Officials (APCO) & NENA - National Emergency Number Association Annual Joint Conference which was hosted May 16 - 19, 2022. This four day conference showcased training in Peer Support, Leadership Transitions, Use of Artificial Intelligence in Emergency Dispatch, Cyber Security, Implicit Bias, and Telecommunicators' Brain Health, just to name a few. At the end of the training, each attendee received 23 continuing dispatch education credits which counts towards mandatory state training requirements.
Our very own 9-1-1 Administrative Supervisor of Emergency Telephone Services, Christy Herron, was invited to the conference to be a speaker and present her valuable contribution "7 Tips for a Successful Career in 911." The presentation included real-life personal experiences and public safety trivia which focused on the 7 Tips for a Successful Career in 911: Control, Worth, Accountability, Adaptability, and Balance.
Each attending member will bring their training and knowledge back to the 9-1-1 center to promote positive growth within the section.
One of the highlights for attendee Senior Emergency Services Deployment Operator Erik Hiipakka was the opportunity to meet 5-year-old Amelia Hoffman, who was awarded the 2022 Michigan NENA Young Hero Award for saving her mother's life by dialing into Calhoun County Consolidated Dispatch Authority (CCCDA) when her mother was having a diabetic emergency. Amelia definitely brings to life a quote by Christopher Reeves (Superman) which states, "A hero is an ordinary individual who finds the strength to persevere and endure in spite of overwhelming obstacles." Congratulations again to Amelia and CCCDA for a job well done. #OneDetroit
Original source can be found here.
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